Simple plans.
Powerful intelligence.
Start free. Upgrade when you're ready. No credit card required.
Free
Explore the product. No credit card required.
- 200 feedback items (rolling)
- All trackers and signals
- Unlimited sources
- Unlimited team members
- Playbooks & Knowledge Base
- 1,000 AI credits/month
Pro
For teams that run on customer intelligence.
- 5,000 feedback items/month
- Everything in Free
- 25,000 AI credits/month
- Email support
Enterprise
For organizations with security and compliance needs.
- 25,000 feedback items/month
- Everything in Pro
- 100,000 AI credits/month
- API access
- SSO / SAML
- Custom integrations
Compare plans in detail
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Core | |||
| Feedback | 200 items (rolling) | 5,000 items/month | 25,000 items/month |
| Sources | Unlimited | Unlimited | Unlimited |
| Team members | Unlimited | Unlimited | Unlimited |
| Built-in trackers | |||
| Custom trackers | |||
| Priority-ranked signals | |||
| Signal status pipeline | |||
| Historical backfill | |||
| AI & Intelligence | |||
| AI credits | 1,000/month | 25,000/month | 100,000/month |
| AI chat | |||
| Weekly Pulse report | |||
| Intelligence Brief | |||
| Playbooks | |||
| Knowledge Base | |||
| Support & Security | |||
| Email support | |||
| API access | |||
| SSO / SAML | |||
| Dedicated support | |||
| Custom integrations | |||
Frequently asked questions
Any customer touchpoint — support tickets, call transcripts, meeting recordings, chat messages, CRM notes, or CSV uploads. The Pro plan includes 5,000 feedback items per month. The Free plan stores your most recent 200 items on a rolling basis.
The Free plan keeps your 200 most recent feedback items. As new feedback comes in, the oldest items are replaced. All features work exactly the same — you just get a window into your most recent conversations. Upgrade to Pro to keep your full history.
Yes. Upgrade anytime and your full feedback history is preserved going forward. No commitments — cancel whenever you want.
CustomerPulse is designed for teams that want intelligence, not another tool to manage. Unlike Productboard (manual feedback tagging), CustomerPulse is fully autonomous — it sets up in minutes with self-serve onboarding. Connect your sources and forget.
CustomerPulse connects to popular support tools, CRMs, call recorders, and billing platforms — with new integrations added regularly. You can also upload CSVs, collect feedback via forms, or push data through our API and webhooks.
Signals and insights start forming immediately as feedback is processed. Your first weekly Pulse report arrives within a week of connecting a source. Use AI chat anytime to interrogate your data in the meantime.
All data is encrypted at rest and in transit. OAuth tokens use AES-256-GCM encryption. Your data is processed by AI models to generate insights but is never used to train models or shared beyond what's needed to run the service. You can delete all your data at any time.